Ketso is a social business based in the UK.
Our website address is: https://ketso.veep.uk
Terms and conditions of sales can be found here: https://ketso.veep.uk/shop/terms-conditions/
Definitions and interpretation
||collectively all information that you submit to Ketso Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
||a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
|Data Protection Laws
||any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
||the General Data Protection Regulation (EU) 2016/679;
|Ketso Limited, or us
||Ketso Limited, a company incorporated in England and Wales with registered number 06882173 whose registered office is at 1 Larch Avenue, Stretford, Greater Manchester, M32 8HZ;
|UK and EU Cookie Law
||the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
|User or you
||any third party that accesses the Website and is not either (i) employed by Ketso Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Ketso Limited and accessing the Website in connection with the provision of such services; and
||the website that you are currently using, www.ketso.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
- the singular includes the plural and vice versa;
- a reference to a person includes firms, companies, government entities, trusts and partnerships;
- “including” is understood to mean “including without limitation”;
- reference to any statutory provision includes any modification or amendment of it;
- For purposes of the applicable Data Protection Laws, Ketso Limited is the “data controller”. This means that Ketso Limited determines the purposes for which, and the manner in which, your Data is processed.
- We may collect the following Data, which includes personal Data, from you:
- contact Information such as email addresses and telephone numbers;
- financial information such as credit / debit card numbers;
- IP address (automatically collected);
- web browser type and version (automatically collected);
How we collect Data
- We collect Data in the following ways:
- data is given to us by you; and
- data is collected automatically.
Data that is given to us by you
- Ketso Limited will collect your Data in a number of ways, for example:
- when you contact us through the Website, by telephone, post, e-mail or through any other means;
- when you register with us and set up an account to receive our products/services;
- when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
- when you enter a competition or promotion through a social media channel;
- when you make payments to us, through this Website or otherwise;
- when you elect to receive marketing communications from us;
- when you use our services;
- If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Data that is collected automatically
- To the extent that you access the Website, we will collect your Data automatically, for example:
- we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
- we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
Our use of Data
- Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
- internal record keeping;
- improvement of our products / services;
- transmission by email of marketing materials that may be of interest to you;
- contact for market research purposes which may be done using email, telephone, or mail. Such information may be used to customise or update the Website;
- We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
- For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
- soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
- for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
- if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
- When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Who we share Data with
- We may share your Data with the following groups of people for the following reasons:
- our employees, agents and/or professional advisors – to give advice on running a workshop, for us to tailor our services to suit your need or to deliver advice on using Ketso;
- third party service providers who provide services to us which require the processing of personal data – to fulfil your request if you have ordered a kit, we need to share your shipping address details with the supportive workplace (PaperWorks) that packages and sends Ketso kits they will not have the right to use this data for any other purpose;
- third party payment providers who process payments made over the Website – to enable third party payment providers to process user payments and refunds;
- visitor comments may be checked through an automated spam detection service;
Keeping Data secure
- We will use technical and organisational measures to safeguard your Data, for example:
- access to your account is controlled by a password and a user name that is unique to you.
- we store your Data on secure servers.
- payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
- Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: email@example.com.
- If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
- If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
- For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
- Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
- You have the following rights in relation to your Data:
- Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
- Right to erase – the right to request that we delete or remove your Data from our systems.
- Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
- Right to data portability – the right to request that we move, copy or transfer your Data.
- Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
- To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: firstname.lastname@example.org.
- If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
- It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Transfers outside the European Economic Area
- Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA.
- We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, e.g. by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America.
- To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.
Links to other websites
- Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Changes of business ownership and control
- We may also disclose Data to a prospective purchaser of our business or any part of it.
- In the above instances, we will take steps with the aim of ensuring your privacy is protected.
- All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
- Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Ketso Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
- This Website may place the following Cookies:
|Type of Cookie
|Strictly necessary cookies
||These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
||They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- You can find a list of Cookies that we use in the Cookies Schedule below.
- You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
- You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
- It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
- For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
- Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
- This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
27 March 2019
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
We use the following strictly necessary cookies:
|Description of Cookie
|comment on site
||If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
|have an account and log in
||If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
||When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
|edit or publish an article
||If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
We use the following analytical/performance cookies:
|Description of Cookie
||We have Google Analytics set up on this website.
We collect, store and use identifiable information in order to deliver our products and services, including free services we offer as part of our mission as a social business.
We will treat your information with respect and will not share your information with other parties for any purposes not explicitly stated in this agreement.
How and when do we collect identifiable information?
- Email us with a query about Ketso
- Sign-up to email updates
- Book a place on an event we are hosting or organising
- Exchange information in person at an event
- Submit a query through from our web form
- Purchase a product from us
What information do we hold?
The information is likely to include: your name, job title, email address, organisation, organisation type, region, your sector and what interactions you have had with Ketso – e.g. are you a customer, have you attended an event that we hosted?
How will we use the information about you?
We collect information about you to process your request, such as sending you information about Ketso that is relevant to an order or an event booking, and, if you agree, emailing you about events, free resources and updates that we think may be of legitimate interest to you based upon the information you have shared with us.
You can update your mailing preferences and opt in or out at any time by clicking on the button that comes with our email updates, or by emailing us at office [at] ketso.com with the subject line ‘No Ketso updates please’.
Who we share your data with
We will not share your information with other companies for marketing purposes.
We may share your data third party service providers who provide services to us which require the processing of personal data – for example, to fulfil your request if you have ordered a kit, we need to share your shipping address details with the supportive workplace (PaperWorks) that packages and sends Ketso kits they will not have the right to use this data for any other purpose
Data about participants for events we host
Any data we process that is about issues to do with disability would come from requests for access / venue or dietary requirements for events we have hosted. This has come from your act of filling in a booking form. We do not pass that data on to the venues or any other third party, nor do we process that information for any purpose other than to ensure access / adjustments at an event.
Given the nature of the professional, multi-sector cross-sectoral dialogues we occasionally host, we offer to participants the opportunity for us to share their data (usually limited to name, email, organisation, job role) amongst other participants for the purposes of networking. We always ask for explicit permission, both at the event and give an opportunity for you to change your mind by email before we share the data. We remove all data about you if you request not to share your data, before sharing the list.
The outcomes of participatory workshops
We also collect the ideas that participants come up with in the stakeholder events that we run. We have a policy of making these ideas publically available to further creative development of solutions and new ideas. We make it clear in workshops that we will be doing this, and offer the option for you to remove a particular idea before finishing the workshop. We will also respond to corrections and clarifications by email, and add these later.
This workshop data does not contain personally identifiable information apart from occasionally the name of the organiser and facilitator (with their consent) and a website for the host organisation.
The basis on which we process data
We process personally identifiable data on both the basis of consent and legitimate interest.
Consent – We have an opt-in (and easy opt-out) process for receiving occasional updates, which makes it clear what information you are receiving and gives an option for managing your preferences. You can opt in to receive information online through a subscribe button or in paper format (through sign-up sheets at events).
Legitimate interest– if we are running an event, or sending customers their products, we need personal data to know who is coming to the event, where to send information to for the purposes of the event and the transaction. On this basis we may also send product updates that we deem a customer might reasonably need to know about the product.
We work to keep our data up-to-date and accurate, and appreciate any corrections. We will respond to requests to remove personal data. We maintain a record of requests to opt-out of updates and further communication.
You have the right to object to this processing and be removed entirely from our system. Please bear in mind that if you do so, this may affect our ability to perform tasks for your benefit.
Accessing your data
You have the right to access your data. To find out more about how to do this effectively, see this ICO guidance. We will comply within 40 days, and will charge a £5 fee for requests for computer records and £10 for requests for a combination of digital and paper information.
How is your information stored?
What data breach procedures we have in place
We take reasonable steps to protect the personal data collected against loss, misuse, unauthorised use, access, inadvertent disclosure, alteration and destruction. However, no network, server, database, Internet or e-mail transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us electronically and when disclosing personal information.
Contact, questions & complaints
Email: office [at] ketso.com
1 Larch Ave
Telephone: 07586 260031
Charges for calls to this UK based mobile number may vary. Please check with your service provider, especially if you are calling from an international location.
If you wish to raise any complaints, please contact us at the contact details above. We will respond to you in a timely manner and resolve your complaint. You will be also given ways to escalate your complaint if this is required.